| Frequently Asked Questions |
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| How do I set up my POP3 email account using Netscape on Windows? |
These directions should work for most recent Netscape versions, running on Microsoft Windows 98 and later. Launch Netscape Mail. Under "Edit" select "Preferences" (for Netscape
6.x "Mail and Newsgroups Account Settings"). Your Name: Your display name. Email address: Alias-you-chose@your-domain-name.com Under "Mail Servers" input these settings: Incoming email server type: POP (not IMAP). Incoming server name: pop.your-domain-name.com User Name: Your full email address: alias-you-chose@your-domain-name.com Press OK. Outgoing mail server: smtp.your-domain-name.com Netscape 6.x users: Click Outgoing server settings menu item and check "Use name and password" box. Outgoing mail server user name: Your full email address: alias-you-chose@your-domain-name.com. (i.e. john@thedoes.com or sales@acme.com) |
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| How do I set up my POP3 email account using Outlook Express on an Apple Macintosh? |
These directions should work for most recent Microsoft Outlook Express versions, running on MacOS 8.0 and above. Launch Outlook Express. Under "Tools" select "accounts". Display Name: The name you would like displayed Email address: Alias-you-chose@your-domain-name.com Incoming email server type: POP (not IMAP) Outgoing mail (SMTP) server: smtp.your-domain-name.com Password: password-you-chose (case sensitive). Account Name: Enter what you would like to identify this account Click "Click here for advanced settings options". Check SMTP server requires authentication. Make sure "Use same settings as incoming mail server" is turned on. Click "Finish". |
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| What if I use any or all of the mailboxes in my Email Paks for only one month. Can I cancel and get a refund? |
All sales on domains and emails are non-refundable. Please be sure you want to purchase the email before you click the PURCHASE button. |
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| How many email boxes can I have per domain name with the Email Paks? |
Each Email Pak you purchase has ten names available. You are able to purchase as many Email Paks as you need. |
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| What are the inbound attachment-size limitations of the POP account? |
10 MB for now. |
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| Can I use email forwarding or POP3 email with my multilingual domain name? |
Currently, the typical services provided by using Nameway®'s DNS servers, including POP3 and email forwarding, will not work with multilingual domains. We do not have an estimated timeframe. |
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| How long will unchecked mail be held? |
Your unchecked emails will be held until you retrieve it or for as long as you keep the service and the domain name stays registered to you. |
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| What is server authentication? |
Server authentication adds security to your account. It is required in order to send email. This affects you if you access your email with an email client such as Microsoft Outlook, Outlook Express, Netscape...The simple modifications you need to make to your email client settings are described below: Microsoft Outlook Express on Windows: Launch Outlook Express. Microsoft Outlook 2002 on Windows: Launch Outlook. Microsoft Outlook 2000 on Windows: Launch Outlook. Microsoft Outlook Express on Macintosh: Launch Outlook Express. Netscape 4.7x on Windows and Macintosh: Launch your Netscape mail client.
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| Is there a limit on how many recipients I can put on an email? |
Please limit your recipient list to under 30. |
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| What happens to messages sent to an email address I haven't set up? |
When using Nameway®'s email forwarding or POP3 email pak, all email sent to an address that has not been specified will be returned undeliverable to the sender. The only exception to this is when the * or wildcard record is used with the email forwarding service. Follow the instructions below to learn about setting up this record. Note: The wildcard record is not available when using POP3 email
paks From the menu at the left select domain names and then my domains.
This will bring up a list of all domains in your account. Click on
the domain you wish to manage or type it into the box at the bottom
center of the page. Once your domain is using Nameway®'s DNS servers, you will see a section called Email Settings. If your domain is not already set up to use the email forwarding service you will need to select this option using the change button. Now that you have set up your domain to use our email forwarding service using the configure button to set up specific addresses. The last record in your list of email forwarding address, "* (other)", is the preset wildcard forwarding record. In the "Forward to" box for this record simply enter the address to which you'd like email forwarded and save the changes. That's all there is to it. In most cases your new forwarding should begin working within 1 hour. If you have just switched your domain to begin using Nameway®'s DNS servers it may take up to 24 hours for this change to take effect. |
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| When using my POP email account, I get the error message Unable to logon to the server using Distributed Password Authentication Acount... |
This happens to users of Microsoft Outlook and Outlook Express. This error message is caused when you have the option to use Secure Password Authentication checked. To remedy this: Click on the "Tools" menu. Double click on the email account in question. |
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| I'm not getting email confirmations for my sub accounts any more. I receive email for renewal orders, but not for new registrations. |
If you have spam filtering software, it's possible you have selected to filter out blind carbon copy emails. Double check to see if this is the cause. |
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| When I try to send mail through my email client I get the following error message: "Your email message was unable to be sent because your mail server rejected the sender. 501 Please send additional RCPT or DATA" |
This error message is usually caused by a virus scanner, such as Norton Anti-Virus, which attempts to scan your outgoing messages for viruses. To resolve this error disable the option in your anti-virus program which scans outgoing mail. For more information on how to do this please see the Help files in your anti-virus program or contact that program's technical support. If you are using Norton Internet 2003 you may also need to disable privacy control. |
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| How do I add more storage for my email pak? I need more than 20 meg. |
You can purcahse more storage for your pop3 email account from your domain control panel. You can buy it in 10MG increments. Log into your account, click on "domain names", "my
domains". NOTES The extra storage purchased is tied to a specific pop mail pak and affects ALL pop mailboxes in the pak. When a pop mail pak is initially purchased, it comes with a default of 20MB of storage for each mailbox in the pak. Thus if a customer purchases 2 additional 10MB Units of storage for a pak, each mailbox in the pak will now have 40MB of storage (20MB + 2 X 10MB). The purchase price charged when you purchase additional storage will depend on the time remaining before the pop mail pak expires. Example: If you purchases an additional 10MB of storage for a popmail pak that has 6 months remaining before the pak expires will be pro-rated and only charged 50% for the remaining time. If you have purchased additional storage for a popmail pak, you will be charged for this extra storage when the pop mail pak is renewed. If you manually renew the popmail pak by clicking on the "add years" button on the POP Mail Configuration page, the pop mail renewal product will be added to your shopping cart and the price displayed will INCLUDE the cost of the additional storage tied to the pak. At the time of purchase, order processing will break the pak renewal product into it's separate components (the pak renewal component and the extra storage component). Example: If you have a popmail pak with 30 extra MB of storage (thus 50MB total) and you click on the "add years" button to renew it. Assume a cost of $20 for renewing a popmail pak and $10 for each year of 10MB of extra storage. The shopping cart will display a single item "POPMail Pak Renewal" but the price will be $50.00 reflecting the cost of both the renewal ($20) and the extra storage ($10 X 3). When you complete/checkout the purchase, order processing will break these two components out separately and the order email confirmation sent to the user will display the two components as well showing $20 for the Pak Renewal and $30 for the extra storage. Those pop mail paks going through our auto-renewal process will also include the cost of any additional storage. Customers will have the ability to delete any extra storage they've purchased from a pop mail pak. A customer may want to do this if they decide they no longer need some of their additional storage and don't want to be charged for it when the popmail pak is renewed. We will not offer any refunds for any popmail storage that is deleted. Also, a customer cannot delete storage below the default 20MB level that comes with new popmail pak purchases. |
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| How do I convert from your E-mail forwarding to your POP3 E-mail Pak's? |
Log In to your account. From the menu at the left select domain names and then my domains. This will bring up a list of all domains in your account. Click on the domain you wish to manage or type it into the box at
the bottom center of the page. This brings up your domain Control
Panel. If you have not yet purchased an e-mail pak it will come up with a page stating that you have 0 pop e-mail pak's associated with your account. You will just need to click add an Email Pak. An e-mail pak has been added to your shopping cart. Proceed by clicking Checkout - verify order (quantity is quantiy of 10-paks, not number of years. You can add years after you purchase the pak.) To finish the purchase process click "purchase". Now that you are done purchasing your e-mail pak you will need to do the following: Return to the domain control panel, scroll down to email settings
NOTE: For new domains, your email will not work until your domain is active in the registry zone files. It can take 12-48 hours for new domains to become active. |
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